TAKING ON SUPPORT
August 23, 2016
By David Smetters, CEO @ Respondus
Several years back when my colleague Ray Henderson was president at Blackboard, he would present a “Report Card” at the annual user conference that graded the company’s progress on product and support. The “Support” portion of the Report Card was the most interesting because it included year-over-year data on outstanding defects, response times, customer satisfaction ratings, and the like.
This got me thinking about our own support at Respondus. And the truth was, we weren’t doing much performance measurement back then. [Read more]
LOCKDOWN BROWSER: SUPERHERO HELP
August 2, 2016
Gotham shines the Bat-Signal when they’re in trouble. Staples solves problems with the Easy button.
Not to be outdone, LockDown Browser troubleshoots technical issues with… Help Center.
OK, sure, Bat-Signal is way more cool. But the response time of Help Center beats the rubber-clad superhero wings down. Plus, you don’t need to be a police commissioner to signal for help – any student can access Help Center from the toolbar in Lockdown Browser. [Read more]
iPAD EDITION OF LOCKDOWN BROWSER
May 4, 2016
The big announcement: an update to the iPad Edition of LockDown Browser is available from iTunes.
OK, it’s not a super big announcement. In fact, we rarely use this space to announce software updates (although you can subscribe to get those). But a few items are worth mentioning with this release.
First, the iPad Edition of LockDown Browser now supports Schoology, a popular LMS in K-12. So if you’re a Schoology customer, the wait is over. [Read more]
NEW FEATURES FOR RESPONDUS MONITOR
April 18, 2016
Respondus Monitor is an add-on tool for LockDown Browser that lets students record themselves with a webcam during an online exam. It’s designed to prevent cheating in non-proctored environments, such as exams taken from home or an off-campus location.
Several new features have been added to Respondus Monitor, including “Automated Video Analysis” and “Help Center.”
Automated Video Analysis will automatically flag suspicious behavior [Read more]
LOCKDOWN BROWSER AVAILABLE FOR SCHOOLOGY
February 2, 2016
LockDown Browser is now available for the Schoology learning management system. Over 900 school districts and universities use LockDown Browser to prevents students from printing, copying, going to another URL, or accessing other applications during an online test. For non-proctored settings, Respondus Monitor adds webcam and video technology to LockDown Browser to ensure the integrity … [Read more]