THE NECESSITY OF CHANGE
February 20, 2018
How a winter storm at Georgia State University prompted instructors to try new technology
Nature can be unpredictable, a fact proven this past year as universities were battered by hurricanes, earthquakes, and winter storms. But with challenge comes opportunity. [Read more]
SELECTING AN EXAM PROCTORING SOLUTION: UNIVERSITY OF TEXAS AT ARLINGTON’S EXPERIENCE
February 12, 2018
Selecting a proctoring solution for online exams requires a careful evaluation process. This article summarizes five factors that led the University of Texas Arlington to choose Respondus Monitor – a fully-automated solution for online proctoring. [Read more]
ONLINE PROCTORING: AN INSIDER’S VIEW
February 22, 2017
An interview with David Smetters, CEO of Respondus.
An excerpt of this interview originally published by University Business, Feb. 2017.
Online proctoring has taken off over the last 5 years. What are the main issues it attempts to solve?
It’s really three things. First, and foremost, it’s trying to prevent students from cheating during an assessment. Second, it’s about protecting the exam content, so students can’t copy and share exam questions with others. And third, it helps educators get a true snapshot of where students are in their learning.
By snapshot you mean it provides a way to grade students on their work?
Sure, but it’s more than that. For example, with adaptive learning, it’s important… [Read more]
TOP REASONS TO USE RESPONDUS APPLICATIONS
September 2, 2016
Sometimes we’re asked, “Why should I use your product?” Likewise, administrators or trainers frequently ask about the key benefits of our software to share with faculty or committees.
Well, here’s an answer – actually, 10 of them. For each of our products we’ve created a top 10 list that describes the key benefits of the software. These one-page PDFs are great handouts, and easy to email or post to a faculty website. [Read more]
TAKING ON SUPPORT
August 23, 2016
By David Smetters, CEO @ Respondus
Several years back when my colleague Ray Henderson was president at Blackboard, he would present a “Report Card” at the annual user conference that graded the company’s progress on product and support. The “Support” portion of the Report Card was the most interesting because it included year-over-year data on outstanding defects, response times, customer satisfaction ratings, and the like.
This got me thinking about our own support at Respondus. And the truth was, we weren’t doing much performance measurement back then. [Read more]
LOCKDOWN BROWSER: SUPERHERO HELP
August 2, 2016
Gotham shines the Bat-Signal when they’re in trouble. Staples solves problems with the Easy button.
Not to be outdone, LockDown Browser troubleshoots technical issues with… Help Center.
OK, sure, Bat-Signal is way more cool. But the response time of Help Center beats the rubber-clad superhero wings down. Plus, you don’t need to be a police commissioner to signal for help – any student can access Help Center from the toolbar in Lockdown Browser. [Read more]