Tag Archives: LockDown Browser support

Taking On Support

By David Smetters, CEO @ Respondus Several years back when my colleague Ray Henderson was president at Blackboard, he would present a “Report Card” at the annual user conference that graded the company’s progress on product and support. The “Support” portion of the Report Card was the most interesting because it included year-over-year data on […]

LockDown Browser: Superhero Help

Gotham shines the Bat-Signal when they’re in trouble. Staples solves problems with the Easy button. Not to be outdone, LockDown Browser troubleshoots technical issues with… Help Center. OK, sure, Bat-Signal is way more cool. But the response time of Help Center beats the rubber-clad superhero wings down. Plus, you don’t need to be a police […]

A New LockDown Browser (ie. it’s not IE)

For the past 10 years the Windows version of LockDown Browser relied on Internet Explorer as its underlying engine. But when we saw that a better browser experience could be created with Chromium – the open source framework for Google Chrome — we decided to make the jump. Over 80 institutions have been using the beta release of the new browser based on Chromium for several months, with no major issues reported.